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Home Page Blank Image

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06 Jun 2014, 03:56 PM
Post: #1
I am a fairly new user of Kobo Touch. A few days ago an image appeared on the home page, book cover size but blank and the word "Downloading" below.

If it's surplus to requirements, how do I remove it? If I touch the image the whole screen goes blank and the e-reader freezes for some time.

Help, please for an ageing non-techie!
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07 Jun 2014, 08:08 PM
Post: #2
I've a Kobo Mini and not a Touch, and haven't seen this problem. However the first thing I would try would be to reset the Kobo Touch. There is a small hole on the back of the device, in the middle about half an inch from the bottom edge. Unbend a paper-clip and push it into the hole until you feel, or maybe hear, a click. The Kobo will reset itself, start up again, and this may clear the problem.
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