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Nook - why so confusing for UK owners.

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15 Jan 2013, 11:47 PM
Post: #11
(14 Jan 2013 10:01 AM)Lou Wrote:  I agree with you regarding it being good to see a dinosaur keeping up with the times, but what I was driving at is that a company with B&N's experience should really understand how to sell to other territories effectively and also how to build a ebook store that is geared towards pushing books to the people who want to read them in the same way that Amazon do.

Unfortunately Barnes & Noble don't have any previous experience of markets outside of the U.S. as far as I can make out.

I get the impression that the UK site was created totally independently from the Barnes & Noble site. A quick look under the skin at the page source for each site shows that the UK site is using different (and slightly newer) technology than the US site. I wonder if it was built by a UK team without reference to the US version. The UK site lacks a lot of the customer engagement features present on the Nook book pages in the US - which are much more Amazon-like.

Incidentally I got the $10 Nook credit today and tried to use it on the Barnes & Noble US site. Like Lou I got as far as entering my credit card details before it told me it was US only. Interestingly the page had a warning at the top of the form that the billing address had to be US only, and had a country drop-down that included the UK...

I backed out only to discover I couldn't delete my credit card details (you can change the expiry date to the wrong date however.) Subsequently I happened to go to the UK Nook store only to find the following warning against every book:

This product is not available for purchase in your location.
Switch to your country's site.

Clicking the link tried to take me to .nook.com - which is not a valid domain. Clearly backing out of the address form has nuked the country code associated with my Nook account!
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19 Jan 2013, 02:38 PM
Post: #12
(15 Jan 2013 11:47 PM)frogplate Wrote:  Incidentally I got the $10 Nook credit today and tried to use it on the Barnes & Noble US site. Like Lou I got as far as entering my credit card details before it told me it was US only. Interestingly the page had a warning at the top of the form that the billing address had to be US only, and had a country drop-down that included the UK...

I backed out only to discover I couldn't delete my credit card details (you can change the expiry date to the wrong date however.) Subsequently I happened to go to the UK Nook store only to find the following warning against every book:

This product is not available for purchase in your location.
Switch to your country's site.

Clicking the link tried to take me to .nook.com - which is not a valid domain. Clearly backing out of the address form has nuked the country code associated with my Nook account!

Subsequent to writing the above I entered my credit card details and shipping address at the UK Nook site. I've now started receiving emails from Barnes & Noble promoting books in pounds sterling and linking to the UK site. So this suggests that their customer database assumes you are in the U.S. until you register a shipping address in another country. Simply registering a Nook in the UK is not enough to set your country attribute. (I can't remember if the Nook asked for a location when I first turned it on and registered it.)
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19 Jan 2013, 06:02 PM
Post: #13
That's handy to know. I may have a bash at that then.

Did you try setting it to Wumbo?
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06 May 2013, 11:31 AM
Post: #14
(06 Jan 2013 10:13 PM)frogplate Wrote:  Actually there about 2 million books in the UK store - not that you would know it - they don't seem to understand the concept of discoverability.

Try going to http://uk.nook.com/ and click in the search field at the top right and then hit [Enter]. You will get about 2 million results. Click on the "Books" link in the left filter column to start narrowing down your search. Intuitive or what?

I have done this and it did, as you say, find 2 million books, according to the count at the top of the screen. However, there is no cover artwork, no author/title information, etc. Every book says "image not available" and there are question marks where the author and title are supposed to be. Do I click on a book and buy it "blind"?

If I sort them price high to low, I get books with impossible prices - over £2 BILLION for a book! These expensive books do show all the information, such as covers, etc, but the free ones don't.

Free book example:

http://uk.nook.com/ebooks/-/2940038363273

Paid book example:

http://uk.nook.com/ebooks/intensity-laid...1782063735
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06 May 2013, 03:05 PM
Post: #15
It seems that Barnes & Noble have made a complete hash of the UK market. They were selling the Nook Simple Touch at about £79 at launch, problem is the Kindle which is more popular was cheaper at £59. The new price of £29 seems a bargain until you try and find one I was lucky I got one and it's just as good as the Kindle if not better.

There are some models which has screen bleed my partner has one and the store it was bought from are trying to find a replacement.
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