Kobo Touch not being recognised in Win 10

[Airlane1979]

I'm new to e-readers. I've installed Kobo Desktop, Adobe DE & Calibre, none of which sees the Touch. I turned off wi-fi, connected a USB cable (I tried various cables into different sockets) and, when the prompt comes up on the Touch, pressed Connect. The screen goes black with "Connected and charging". Windows does not see the device in Explorer. I've searched online and this seems to be a common problem with no solution. Any ideas?

[iky]

(08 Jul 2018 07:09 AM)Airlane1979 Wrote:  I'm new to e-readers. I've installed Kobo Desktop, Adobe DE & Calibre, none of which sees the Touch. I turned off wi-fi, connected a USB cable (I tried various cables into different sockets) and, when the prompt comes up on the Touch, pressed Connect. The screen goes black with "Connected and charging". Windows does not see the device in Explorer. I've searched online and this seems to be a common problem with no solution. Any ideas?

I had similar problem. If possible ensure you install following version of Windows 10 & all should be OK:-

Windows 10 Home - Version 1803 - OS build 17134.228