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Very disappointed about customer care - Kobo cover fell apart - Printable Version

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Very disappointed about customer care - Kobo cover fell apart - 10us - 25 Sep 2015 11:37 AM

I recently bought my first ebook - the Kobo Aura. It works quite well and I have enjoyed reading a number of books on it already. The reader came with a 'luxurious protection cover'. Unfortunately the quality of the cover is abysmal. It fell apart after 2 weeks.

I reached out to customer care and got the message: the cover does not fall under the general guarantee. I thought that to be an impossible response...

Anyone else have the same experience?